Terms and Conditions

Last updated: 25 August 2026

These SiloVape Terms and Conditions govern access to silovape.com and orders that SiloVape accepts through the website. They should be read with the product information, order confirmation, Age Policy, Shipping Policy, Refund and Returns Policy, and Privacy Policy.

Nothing in these terms excludes or restricts a consumer right, product-conformity remedy, data-protection right, or other protection that cannot lawfully be excluded. If a mandatory rule conflicts with these terms, the mandatory rule applies to that extent.

1. About These Terms

“SiloVape”, “we”, “us”, and “our” mean the operator of silovape.com trading as SiloVape. “You” means a visitor, account holder, consumer purchaser, business purchaser, or person acting for an organisation. Contact details are provided in section 18 and on the Contact page. The public checkout is currently configured with Credit/Debit Card payment and free shipping for eligible addresses in the destinations listed in the Shipping Policy. An online order can be completed only when checkout displays both an available payment method and a shipping method for the selected order and address. Before SiloVape accepts a retail or wholesale transaction, the legally identified seller and any geographic or postal details required for the transaction must be provided in the checkout information, quotation, invoice, or order documentation.

By using the website, you agree to comply with the parts of these terms that apply to browsing and accounts. An order creates a sales contract only when it is accepted as described below. If you act for a company, you confirm that you have authority to bind it.

2. Adult Eligibility and Lawful Purchasing

The website and its products are intended only for adults. You must be at least 18 years old, or any higher legal age that applies to access, purchase, import, possession, use, or delivery in your location. You must not order if the transaction is prohibited locally. Our Age Policy forms part of these terms.

You must provide accurate information and cooperate with proportionate age, identity, payment, destination, or business checks. We may hold, refuse, or cancel an order when verification is incomplete, inconsistent, or indicates an unlawful or fraudulent transaction. Purchasing for, supplying, or arranging delivery to a minor is prohibited.

3. Product Information and Responsible Use

We aim to present product names, brands, variants, puff counts, liquid capacity, battery, charging, coil, nicotine options, flavours, packaging, compatibility, and images accurately. Product packaging or minor visual details can change, and display colours vary by device. A substitute product or variant will not be supplied without agreement.

Puff counts are manufacturer estimates, not a guarantee of an identical number for every user. Actual yield varies with puff duration, airflow, power mode, temperature, storage, and usage pattern. This explanation does not remove the requirement that goods conform to their description and applicable law.

Nicotine strength and availability can vary by product and destination. Select the intended variant carefully and check the label when the parcel arrives. Nicotine is addictive. Keep products away from children and pets, follow charging and storage instructions, stop using a damaged or unsafe item, and comply with local disposal requirements for batteries and electronics.

Website content is general product and shopping information, not medical advice. Products are not offered as medicines or as a guaranteed smoking-cessation method. Seek qualified advice where health circumstances make this appropriate.

4. Availability and Website Errors

Products, variants, stock, minimum quantities, promotions, and delivery options can change. Adding an item to a cart does not reserve it. We may correct a clear typographical, technical, pricing, tax, stock, or compatibility error before accepting the order. If an error is discovered after payment but before acceptance, we will explain it and offer the correct terms or cancel and refund the affected amount.

We do not use an obvious error to impose a higher price after a binding order has been accepted without your agreement. Mandatory rules governing price indications, unfair terms, and accepted contracts remain unaffected.

5. Prices, Currency, Quantities, and Checkout

The website may display prices in euros or another available currency. A currency converter or location display is an aid; the currency, unit price, quantity, discounts, shipping, tax, and final total shown for submission at checkout or in a written quotation are the transaction figures. Your bank or payment provider may apply its own conversion rate or fee.

Some products use minimum or stepped quantities, including quantity-based wholesale savings. The product page, cart, and checkout show the applicable quantity and price before submission. A statement such as “save up to” describes the maximum difference available under the displayed tiers and is not a promise that every order receives that saving.

You must review the cart, recipient, destination, variant, nicotine option, quantity, and total before submitting an order. If a tax, fee, or delivery option must legally be included before purchase, it will be presented before the order is placed. Written wholesale quotations may state separate incoterms, freight, minimum quantities, validity periods, deposits, or payment schedules.

6. Order Submission and Contract Formation

Products and prices displayed on the website are an invitation to place an order, not an obligation to accept every order. After submission, an automated acknowledgement confirms receipt and does not necessarily confirm acceptance. A contract is formed when SiloVape expressly accepts the order, sends a dispatch confirmation, or otherwise performs the order in a manner that clearly constitutes acceptance under applicable law.

We may refuse an order before acceptance for reasons including unavailable stock, destination or carrier restrictions, failed payment, suspected fraud, incomplete age or identity verification, an obvious error, sanctions or export-control concerns, or a legal prohibition. If payment was captured for an order that is not accepted, we will void or refund it without undue delay.

7. Payment

The currently enabled public-checkout payment method is Credit/Debit Card. An order cannot be paid or accepted through checkout unless that method or another available payment method is displayed and the required shipping option is also available. The methods displayed at checkout or stated in an accepted quotation are authoritative for that order. A method shown in general site content may not be available for every currency, destination, order value, or customer. Payment providers may apply separate terms and verification.

You confirm that you are authorised to use the selected payment method and that billing information is accurate. We may use or receive transaction status, provider references, fraud signals, and limited billing details. Do not send full card details through email or the contact form. Payment-data handling is described in our Privacy Policy.

8. Shipping, Import, and Delivery

The public checkout currently offers free shipping, with no minimum order amount, to eligible addresses in the countries listed in the Shipping Policy. Unless checkout, the order confirmation, or a written quotation states otherwise, handling takes 0–7 business days and estimated carrier transit after dispatch takes 7–14 business days. Tracking, age or signature checks, customs handling, and delivery-problem procedures are described in the Shipping Policy. Delivery dates are estimates unless expressly agreed as guaranteed.

You must provide a complete, lawful delivery address and review local restrictions. We may restrict or cancel a shipment that cannot lawfully or safely be fulfilled. Taxes and duties are included only when the checkout, quotation, or order confirmation says so. This clause does not transfer to a consumer a responsibility that mandatory law places on the seller.

9. Cancellation, Withdrawal, Returns, and Legal Guarantees

Contact us immediately if you want to change or cancel an order. We cannot guarantee a change after processing starts or a cancellation after dispatch. Consumers may have a 14-day statutory right of withdrawal for online purchases, subject to lawful exceptions including certain genuinely sealed hygiene-sensitive goods after the seal is broken.

Eligibility, notice, return instructions, refunds, damaged parcels, incorrect items, faults, and wholesale returns are explained in the Refund and Returns Policy. The customer pays the direct return-shipping cost for a change-of-mind or other non-defect return unless we agree otherwise. Necessary return costs for damaged, incorrect, or non-conforming goods are borne by SiloVape where required by law. EU consumers also receive the mandatory legal guarantee for goods that are faulty or not as advertised. Official guidance is available from the European Union’s page on consumer guarantees.

10. Accounts and Communications

You are responsible for keeping account credentials confidential and for activity performed through the account unless the activity resulted from our failure to use legally required care. Tell us promptly if credentials are lost, an account is compromised, or an order is unauthorised. We may suspend access to protect the customer, website, or legal compliance.

Order, security, policy, recall, and service messages are transactional and may be sent when necessary to perform the contract or meet a legal duty. Optional marketing requires the legal basis and choices described in the Privacy Policy. Keep contact information current so essential notices reach you.

11. Reviews and Other User Content

If you submit a review, rating, image, or other public content, it must reflect genuine experience and must not be unlawful, misleading, abusive, discriminatory, obscene, infringing, promotional spam, or contain another person’s private information. Do not publish an order number, telephone number, email address, address, payment information, password, or identity document.

You retain ownership of your original content. You grant SiloVape a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, translate, display, and moderate that content for operating and promoting the store and products, for as long as the content is used, subject to applicable privacy and consumer-review law. We may reject or remove content for a legitimate moderation reason, but we do not promise to review every submission immediately. We do not require a positive review in exchange for resolving a support case.

12. Acceptable Use

You must not:

• use the website or products for an unlawful purpose or to facilitate supply to a minor;
• misrepresent age, identity, business status, destination, payment authority, or product eligibility;
• interfere with security, access controls, checkout, pricing, stock, reviews, or another customer’s account;
• introduce malicious code, overload the service, scrape personal data, or attempt unauthorised access;
• use automated purchasing or extraction in a way that disrupts the service or violates law;
• copy, frame, or republish protected website content beyond a lawful exception or written permission; or
• use SiloVape or a product brand in a way that falsely suggests affiliation, authorisation, or endorsement.

We may restrict access, cancel an unaccepted order, or take proportionate action to investigate and stop misuse. Where practical and lawful, we will distinguish a security hold from a final decision.

13. Intellectual Property

The website’s original text, layout, graphics, compilations, logos, and software are owned by or licensed to SiloVape and protected by applicable intellectual-property law. Product names, logos, and trademarks belong to their respective owners. Their appearance identifies the products and does not imply ownership of the brand by SiloVape.

You may view and print reasonable extracts for personal shopping or internal business evaluation. No broader licence is granted. Contact us before commercial republication, bulk extraction, or use of SiloVape creative assets.

14. Wholesale and Business Customers

A wholesale buyer confirms that it is legally entitled to conduct the proposed business and is responsible for licensing, import, tax, product-registration, labelling, advertising, age-verification, retail, and disposal duties that apply after lawful delivery. Resale to minors is prohibited.

A quotation, pro forma invoice, purchase order accepted by SiloVape, or signed commercial agreement may add or replace operational terms for a business order, including quantities, freight, inspection, warranties, payment, and territory. A commercial term does not remove liability or a right that applicable law does not permit the parties to exclude.

15. Website Availability and Third-Party Services

We aim to keep the website available and accurate but do not guarantee uninterrupted access. Maintenance, updates, carrier systems, payment services, internet disruption, security incidents, force majeure, or other events can affect the service. We may change or discontinue a feature while honouring accepted orders and mandatory obligations.

Links and integrated services operated by third parties are subject to their own terms. SiloVape is responsible for its own legal duties and for service providers to the extent required by law, but does not control an independent third-party website merely because it is linked.

16. Warranties and Liability

For consumers, goods and digital store services receive the warranties and conformity protections required by applicable law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, a mandatory product-liability rule, or another liability that cannot legally be limited.

To the extent the law permits, SiloVape is not liable for loss caused solely by unlawful or contrary-to-instruction use, unauthorised modification, improper charging or storage, ordinary depletion, incorrect information supplied by the customer, or an independent event outside reasonable control. We do not exclude responsibility for our own breach or for a carrier risk that mandatory consumer law places on us.

For a business customer only, and only to the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed. Any separate business liability cap must be stated in the accepted quotation or commercial agreement; no unstated cap is created by this paragraph.

17. Changes, Severability, and Order of Precedence

We may update the website terms for future use because laws, products, services, or business processes change. The date at the top identifies the current version. The terms applying to an accepted order are normally those presented when the order was submitted, together with any later change that the parties validly agree or that the law requires.

If a clause is invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining terms continue. A delay in enforcing a right is not a waiver. No person other than the contracting parties receives a right under these terms unless mandatory law or an express agreement provides otherwise.

18. Applicable Law, Disputes, and Contact

Applicable law and jurisdiction are determined by the mandatory rules and the legally identified seller for the transaction. If you are a consumer, these terms do not deprive you of mandatory protections of the country where you habitually reside, and they do not remove access to a court or dispute process that applicable law makes available. Business orders may contain a separate governing-law or dispute clause in an accepted commercial agreement.

For questions about these SiloVape Terms and Conditions, please contact us first so we can try to resolve a concern. Use Contact, email support@silovape.com, or WhatsApp +86 153 8593 9200. Include an order number where relevant, but do not send payment-card details, passwords, or unsolicited identity documents.