How to track a SiloVape order
Use the order number from your confirmation email together with the billing email entered during checkout. Both details must match the order record before status information can be shown. This protects customer information and helps prevent one person from viewing another customer’s purchase. The tracking form does not ask for your account password, payment card number or verification code.
Find your order number
Look for the SiloVape order confirmation email. The order number is different from a carrier tracking number.
Use the billing email
Enter the same email address used during checkout, including the correct spelling and domain.
Check processing time
A newly placed order may still be processing before a carrier update becomes available.
What the order status means
An order can pass through several stages before delivery. “Processing” normally means the order has been received and is being prepared. “Completed” means SiloVape has finished processing the order; it does not always mean the parcel has already been delivered. Carrier scans can also take time to appear after a shipping label is created or a parcel is handed over. Dates shown by a carrier are estimates and can change because of customs review, local delivery conditions, public holidays or incomplete address information.
Shipping times and delivery guidance
Delivery timing depends on the destination, order processing, carrier service and any customs procedures that apply. Review the SiloVape Shipping Policy for information about processing, estimated transit, shipping destinations and circumstances that may affect delivery. The policy is the best place to check before contacting support about an order that is still within its expected processing or transit window.
If tracking shows that a parcel has been delivered but you cannot find it, check the delivery address, household members, reception desk, safe place and nearby collection point. Carrier support may be able to provide scan or delivery details that are not shown on the public tracking page.
If the tracking form cannot find your order
First, confirm that you are using the SiloVape order number rather than a payment reference or carrier code. Then check the billing email for spelling errors. If the form still returns no result, sign in to My Account to review recent orders, or contact SiloVape support. Include the order number, billing email and a concise description of the problem. Never send a password or complete card information.
Keep order details private: share order information only through the SiloVape website or the contact methods listed on our official Contact page.
