Last updated: 25 August 2026
This Shipping Policy explains how vape delivery works for orders accepted through silovape.com. It covers order processing, delivery estimates, tracking, charges, customs, delivery problems, and wholesale arrangements. Shipping availability depends on the product, destination, carrier rules, age restrictions, and the options shown or confirmed before we accept an order.
1. Shipping Availability and Destinations
We only ship an order when the selected products and delivery method can lawfully and practically be sent to the destination. The public checkout currently offers free shipping with no minimum order amount to eligible addresses in Austria, Belgium, Bulgaria, Croatia, Czechia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom. We also ship worldwide. The country list above is only the range for which automatic checkout is configured, so if checkout shows no shipping method for your address, contact SiloVape or email support@silovape.com with your delivery country and the products you want. We will confirm whether we can ship, the shipping cost, and the expected delivery time, then arrange the order and shipping for you. A written wholesale quotation may use different destinations or freight terms.
Vaping-product rules differ between countries and may also differ by region. We may restrict a product, carrier, quantity, nicotine option, or destination to comply with law, customs requirements, payment-provider rules, or carrier policies. Checkout availability does not by itself confirm that every product may be imported, possessed, resold, or used at the destination. We will not knowingly dispatch an unlawful order, and we may cancel and refund an order that cannot be fulfilled legally.
2. Order Processing and Delivery Estimates
Processing begins after we have received the payment, address, and any information or lawful verification required to handle the order. Unless checkout, the order confirmation, or a written quotation states a different estimate, handling takes 0–7 business days. A handling time of 0 means same-business-day dispatch may be possible, not guaranteed. Business days are Monday to Friday and exclude public holidays. Stock checks, address review, age or identity checks, payment review, weekends, and public holidays can affect when processing starts or finishes.
After dispatch, the estimated carrier transit time is 7–14 business days. The resulting standard estimate is normally 7–21 business days from the point at which processing can begin, but it is not a guaranteed arrival deadline. Customs review, peak periods, severe weather, transport disruption, remote-area delivery, or an incomplete address can cause delay. Any mandatory consumer right that applies to an agreed delivery deadline remains unaffected.
| Order stage | What normally happens | What you should do |
|---|---|---|
| Order received | Products, payment, address, and eligibility may be reviewed. | Check the order email and tell us promptly if any detail is wrong. |
| Processing | The order is prepared within the applicable 0–7-business-day handling estimate and a carrier service is arranged. | Respond promptly if we request lawful verification or address information. |
| Dispatched | A tracking number is sent when available; estimated carrier transit is 7–14 business days. | Follow the carrier updates and make any delivery arrangements offered by the carrier. |
| Delivered | The parcel is delivered to the address or approved collection point. | Inspect the parcel and products promptly and keep the packaging if there is a problem. |
3. Shipping Charges, Taxes, and Import Duties
The currently enabled public-checkout method is free shipping, with no minimum order amount, for eligible addresses in the destinations listed in section 1. Checkout remains authoritative for the selected address and products. A written wholesale quotation or another specifically agreed service may use different freight terms, charges, destinations, or quantities.
Taxes or import charges that we collect will be shown at checkout, in the quotation, or in the order confirmation. We do not describe a shipment as duties paid unless this is expressly stated for that order. When import VAT, excise, customs duty, brokerage, or another local charge is not expressly included, the recipient may be asked to pay it where applicable. For general customs information, see the European Commission customs guidance. Mandatory price-transparency and consumer-protection rules always take priority over this paragraph.
4. Shipping Confirmation and Tracking
When carrier tracking is available, we send it to the email address used for the order. A customer with an existing account can review order information in My Account. Our Orders Tracking page checks a SiloVape order record using the order number and matching billing email; it is not a substitute for a carrier’s tracking portal. A carrier may take time to display its first scan, and a quiet tracking page does not necessarily mean the parcel has stopped moving.
Please provide a complete recipient name, street address, unit number, city, postcode, telephone number, and email address. Contact us immediately if an address is wrong. We may be able to amend or cancel an order before processing or dispatch, but we cannot guarantee a change once fulfilment has started. After dispatch, a redirect or cancellation depends on the carrier.
Where law or the selected service requires it, the carrier may request proof of age, identity, or an adult signature. The person receiving the parcel must satisfy the applicable legal-age requirement described in our Age Policy. Do not arrange delivery to a minor.
5. Delayed, Lost, Damaged, or Returned Parcels
If a parcel is materially late, appears lost, or arrives damaged, contact us with the order number, tracking number, and clear photographs of the outer package, label, internal packaging, and affected items. Keep the complete parcel until we confirm whether the carrier needs it for an investigation. We may need to check scans, obtain a carrier statement, or wait for the carrier’s investigation before confirming the remedy.
For consumer orders, risk does not pass to you before you or a person you nominate (other than the carrier) physically receives the goods, except where you independently commissioned a carrier that we did not offer. Nothing in this policy removes rights that cannot lawfully be excluded. The appropriate remedy for a missing, damaged, incorrect, or non-conforming product is explained in our Refund and Returns Policy.
If delivery fails because the address was incomplete, the recipient was unavailable, lawful age verification failed, or the parcel was not collected, the carrier may return it. We will review the reason and applicable law before deciding whether redelivery costs may be charged or a refund may be reduced by direct, recoverable costs. We do not charge costs caused by our own error or where mandatory law makes us responsible.
Customs authorities may inspect, delay, return, reject, seize, or destroy a shipment. Contact us promptly if customs sends a notice. We will assess the order, the information provided before purchase, the shipping term, and applicable consumer law. We do not use a general customs clause to remove a statutory right or responsibility that belongs to the seller.
6. Split Shipments and Wholesale Shipping
An order may be split into more than one parcel when stock, product type, weight, or carrier handling makes this appropriate. Separate tracking numbers and delivery dates may apply. We will not add a new shipping charge solely because we chose to split an order unless the customer agrees to a revised arrangement.
Wholesale freight, minimum quantities, export documentation, delivery terms, insurance, pallet or carton handling, and customs responsibility may be agreed separately in a quotation or order confirmation. A specifically agreed wholesale shipping term takes priority over the general operational details on this page, but it does not override mandatory law.
7. Shipping Support
For vape delivery or shipping help, use the Contact page or email support@silovape.com. Include the order number and destination. Do not send payment-card details, account passwords, or identity documents through the general contact form.
